Returns & Exchanges

Thank you for shopping at etannery.com. We’re committed to delivering high-quality leather products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.

📦 30-Day Return Guarantee

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• Tags must be attached, and the item must be returned in its original packaging

Returns that do not meet these conditions may not be accepted.

Return Process

To initiate a return:

1. Email us at returns@etannery.com
2. Include your:
   • Order number
   • Reason for return
   • Photos (if applicable)
3. We’ll reply within 1–2 business days with return instructions.

⚠️ Returns without prior authorization will not be accepted.

🚚 Return Shipping Policy

• Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service and keeping your receipt.

💳 Refunds

Once we receive and inspect your return:

• You’ll receive an email confirmation of the refund approval.
• Approved refunds will be issued to your original payment method within 5–7 business days.
• Original shipping charges are non-refundable.

Exchanges

Need a different size or color?

No problem—email and let us know what you need. We’ll guide you through the exchange process, subject to product availability.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@etannery.com and send your item to: KHALI MAKKI ROAD, GUJRANWALA, PK.

Items Not Eligible for Return

• Final Sale items
• Customized or personalized jackets
• Items that show signs of wear, damage, or alteration by the customer

🛠️ Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 5 days of receiving your order
• Send clear photos and a description of the issue

If your order arrives damaged or incorrect, please reach out to us right away. We’ll review the issue and either replace the item or accept a return with a full refund. Your satisfaction is our priority.

📞 Contact Us

For any questions about your return or order:

Email: support@etannery.com
Phone: [Insert Phone Number, if available]
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

🤝 Our Commitment

At etannery.com, your satisfaction is our priority. We are dedicated to delivering timeless leather goods and ensuring a smooth shopping experience.